What would waiting in the hospital be like in the near future? As technology progresses, there has been a shift of queuing models from archaic physical systems to virtual ones. This thesis explores the possibilities of mobile queuing with both the customer and service providers in mind. By applying 4 stages of queuing (ACCESS, ASSESS, EGRESS, ASSETS) throughout the pre/post service experience, it aims to integrate both the efficient and rewarding effects of tarrying. Ultimately, it hopes to achieve a holistic user experience, bringing significance and relevance to waiting in line of hospital visits and beyond.

Video - QQQ, making queuing personal

Redefined schematics of the customer's queuing experience.

Core aspects of the queuing concept as a cellphone application.

Providing simple graphical data for service providers at a glance.