Human-Centred Design: Improve User Experience & Efficiency
Date: 16 - 17 July 2024
Duration: 14 Hours
Mode Of Delivery: Face-to-Face
Tuition Fees: S$2100.00 (Before GST)
What You Will Learn
This fundamental course uses case studies and hands-on practice to help learners understand and apply human-centric methods for improving customer experience and operational efficiency within their organization.
A user-centric approach focuses on identifying and addressing the key issues and needs of users, ensuring that services and products resonate with them.
By placing the end user at the core of the development process, this approach fosters impactful experiences to drive service and business innovation.
Who Will Benefit
Professionals and Managers who need to know how to apply human-centric methods in their work.
Instructor
Associate Prof Song Kee Hong
Prof Song specializes in Human-Centred Design with over two decades of cross-disciplinary design experience. His industry practice includes roles at Ziba and Design Exchange, contributing to renowned brands like Intel, Sennheiser, Lenovo, P&G, Philips, Welch Allyn and the Changi Airport Group. Prof Song's portfolio received over 20 international design awards, such as IDSA, iF and the prestigious Red Dot: Luminary. Notably, he has served on the jury panels for prestigious awards like Red Dot Design, G-Mark Good Design, and Canton Fair Design.
Entry Requirements
Nil
Available Discounts and Benefits
Notes
Course Code: TGS-2020513627
*Learners must fulfill at least 75% attendance and pass all assessment components, to be eligible for SSG funding.
**Please note that the mode of delivery is subject to change in light of the COVID-19 situation.
Courses marked ‘online’ may have compulsory face-to-face sessions such as laboratory or hands-on components and details should be sought from the schools or departments before learners register for them.
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