The rapid development of modern information technology poses many challenges to various service systems, such as the uncertainty of customer behavior, dynamic changes in service resources, and optimal service pricing. This talk mainly reports on the optimal allocation strategy of the queueing service systems, the application of queueing economics and queueing game in wireless communication and other fields. It focuses on addressing research issues such as resource optimization configuration and customer behavior-based optimization control. Finally, we will report on relevant applications and research progress in the fields of healthcare, platform economy, wireless communication, etc.

Jinting Wang is currently a "Longma" Distinguished Professor at the Department of Management Sciences, School of Management Science and Engineering (SMSE), Central University of Finance and Economics, Beijing, China. He is now the Director of the Academic Committee of SMSE. His research interests focus on Stochastic Optimization and Operations Research, Operations Management and Management Science, including queueing theory, queueing economics, reliability, inventory control and the applications of game theory and queueing theory in operations management, service science, and wireless communication & networking. He has published over 160 research papers in the mainstream international journals including Operations Research, Manufacturing & Service Operations Management, Production and Operations Management, IEEE Transactions on Vehicular Technology, IEEE Transactions on Cognitive Communications and Networking, Queueing Systems, European Journal of Operational Research, Journal of Multivariate Analysis, etc. In 2016, he published a monograph entitled "Fundamentals of Queueing Game" in Chinese (Science Press, Beijing). He is PI of nine general projects of the National Natural Science Foundation of China and over 20 other scientific research projects on theoretic research as well as applications of Operations Research, Operations Management and Management Science. He is a life member of Operations Research Society of China (ORSC), and now he serves ORSC as the President of Reliability Sub-Society affiliated with ORSC. He was the recipient of the Outstanding Research Award for Young Researchers from ORSC in 2004. In 2011, he was honored with the recipient of Program for New Century Excellent Talents in University by the Ministry of Education (MoE) of China. He was also the recipient of the "Zhan Tian You" Railway Science and Technology Award (Outstanding Award of Science and Technology) in 2018. In 2024, he was awarded ORSC Science and Technology Award (Distinguished Research Award of Operations Research) by the Operations Research Society of China due to his contributions in Stochastic Operations Research.