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Education and Qualifications
- PhD, Industrial Engineering and Operations Research (Human Factors Engineering), Virginia Polytechnic Institute and State University, 1990
- MSc, Industrial Engineering and Operations Research (Human Factors Engineering), University of Massachusetts at Amherst, 1987
- BSc, Psychology, University of Massachusetts at Amherst, 1984
- Certified Professional Ergonomist, Human Factors and Ergonomics Society, 2011
Teaching Experience
- Design for Six Sigma, Statistics, Quality Planning and Management, Service Innovation and Management, Project Management, Human Factors Engineering and Ergonomics, Engineering Professionalism
Research Experience
- Six Sigma in higher learning institutions and service organizations
- Quality assurance and management, and capacity building in higher education
- Process methodology in quality awards and business excellence models
- Quality Function Deployment, Kansei Engineering, and Kano Modelling
- Service Engineering and Management
Assessor and Trainer Experience
- Chief Quality Officer representative from the National University of Singapore to the ASEAN University Network Quality Assurance (AUN-QA) program, 2007 – present
- AUN-QA Council Member, February 2013 – January 2015
- Key author in producing the AUN-QA Guide to Actual Quality Assessment at Programme Level, Versions 2.0, 3.0, and 4.0, June 2011 onwards
- Expert trainer for ASEAN universities in Training Courses for Accomplishing Programme and Institutional Assessment, and Training Courses to be Assessors, 2010 – present
- Trainer for university-tailored workshops to produce self-assessment reports of academic quality assurance
- Carried out many program and institutional assessments as lead, chief, and expert assessor
