Director (Asia Programmes), University and Global Relations / NUS Chief Quality Officer to the ASEAN University Network / AUN-QA Chief Assessor, Master Trainer, and member, Technical Team
Department of Industrial Systems Engineering and Management
Education and Qualifications
PhD, Industrial Engineering and Operations Research (Human Factors Engineering), Virginia Polytechnic Institute and State University, 1990
MSc, Industrial Engineering and Operations Research (Human Factors Engineering), University of Massachusetts at Amherst, 1987
BSc, Psychology, University of Massachusetts at Amherst, 1984
Certified Professional Ergonomist, Human Factors and Ergonomics Society, 2011
Teaching Experience
Design for Six Sigma, Statistics, Quality Planning and Management, Service Innovation and Management, Project Management, Human Factors Engineering and Ergonomics, Engineering Professionalism
Research Experience
Six Sigma in higher learning institutions and service organizations
Quality assurance and management, and capacity building in higher education
Process methodology in quality awards and business excellence models
Quality Function Deployment, Kansei Engineering, and Kano Modelling
Service Engineering and Management
Assessor and Trainer Experience
Chief Quality Officer representative from the National University of Singapore to the ASEAN University Network Quality Assurance (AUN-QA) program, 2007 – present
AUN-QA Council Member, February 2013 – January 2015
Key author in producing the AUN-QA Guide to Actual Quality Assessment at Programme Level, Versions 2.0, 3.0, and 4.0, June 2011 onwards
Expert trainer for ASEAN universities in Training Courses for Accomplishing Programme and Institutional Assessment, and Training Courses to be Assessors, 2010 – present
Trainer for university-tailored workshops to produce self-assessment reports of academic quality assurance
Carried out many program and institutional assessments as lead, chief, and expert assessor
