PROFESSIONAL EXPERIENCE
Chief Operating Officer of the 1000-bed Changi General Hospital (CGH) and is also concurrently the Chief Operating Officer for Biomedical Engineering Shared Services in SingHealth where she oversees the strategic direction for BME shared services across SingHealth. In CGH, she is responsible for managing end-to-end operations of a regional hospital leading a team of 1000 staff, integrating operations to provide timely and accessible care to patients. She also oversees strategic partnerships, patient support services, biomedical engineering, facilities management, operational support, emergency planning, workplace safety, supply chain and infrastructure development. Prior to CGH, she was the Chief Operating Officer of National Neuroscience Institute (NNI) where she was responsible for the operations of a national specialist centre, building strategic partnerships with hospitals geographically located across the island while overseeing multi-functional teams in clinical operations, support operations, corporate communications, philanthropy and infrastructure capacity planning. Before NNI, Sandra helmed the Operations Division at Singapore General Hospital (SGH) managing end-to-end operations of 12 critical patient support departments in the then 1600-bedded hospital. Sandra has almost 18 years of experience in public healthcare in management, operations and administration with a track record in developing seamless processes as well as integrated operations to improve efficiency and patient experience.
EDUCATION
• INSEAD Global Executive Master of Business Administration
• Singapore Management University
• Diploma in Healthcare Management and Leadership – Valedictorian
• National University of Singapore, Bachelor of Science
CERTIFICATIONS
• NUS : Leading with Big Data Analytics & Machine Learning Feb 2023
• Harvard University : Premier Certificate in Cybersecurity and Risk Mitigation Jan 2021
• MIT Sloan School of Management : Artificial Intelligence in Healthcare Nov 2021
• SUTD : Fundamentals in Cybersecurity 2019
PROFESSIONAL AWARDS
• National Day Award (Covid-19) 2022- Public Administration Medal (Silver), Prime Minister’s Office
• National Day Awards 2016 – The Commendation Medal, Prime Minister’s Office
• Outstanding Administrator Award, GCEO Excellence Awards 2015, SingHealth
• Merit Award for Most Innovative Project at 2015’s PS21 ExCEL Awards
• Service with a Heart Award, SGH, 2008
EXTERNAL APPOINTMENTS
• National Health Innovation Centre (NHIC) internal review panel for the Innovation to Develop (I2D) Funding
Programme to review and assess grant applications for recommendations 2021
• Member of the Biomedical and Health Standards Committee, Standards Development Organisation,
Enterprise Singapore, to identify and promote critical standards to support the biomedical and healthcare
clusters
• APAC Medtech Forum 2022 Guest Speaker for dialogue session
• Singapore Healthcare Management Congress 2016 and 2021, Speaker