Department of Industrial Systems Engineering and Management
Education
2000, PhD in International Manufacturing, University of Cambridge
MSc in Manufacturing Management, University of South Australia
BEng Electrical Engineering, University of Technology Malaysia
Awards and Honours
Editorial board member for several international journals, including IEEE Transactions on Engineering Management and Journal of Service Management
Research Interests
New product management and innovation
New service development and innovation
Knowledge management
Energy efficiency
Selected Publications
Chai, KH, Q. Wang, M. Song, J. Halman and A. Brombacher (2012), “Understanding competencies in platform-based product development: antecedents and outcomes”. Journal of Product Innovation Management, Vol. 29, No. 3., pp. 452-472
Ignatius, J., J. Yeap, T. Ramayah, KH Chai and M. Jantan (2012), “The Impact of Technological Learning on NPD Outcomes: The Moderating Effect of Project Complexity” Technovation, Vol. 32, No. 7-8, pp.452-463
Jin, D, KH Chai and KC Tan (2012), “Organizational Adoption of New Service Development Tools”, Managing Service Quality, Vol. 22, No. 3, pp.233 – 259. Highly Commended Paper Award Winner
Jin, D, KH Chai and KC Tan (2014), “New Service Development Maturity Model”, Managing Service Quality, Vol. 24, No. 1, pp. 86-116
Nebus, J. and KH Chai, (2014) “Putting the “Psychic” back in Psychic Distance: Awareness, Perceptions, and Understanding as Dimensions of Psychic Distance”, Journal of International Management, Vol. 20, No. 1, pp. 8-24
